Jump to content

Not accepting my GST number in Payment Information

Recommended Posts

Hello,

Your system does not recognize my business tax number as valid. In Settings > Billing > Payment Information, bottom of the page, I entered my business name and GST number (for Canada); it has 15 digits (alpha and numerical) but I get an error message: ''GST/HST registration number provided is invalid''.

I can assure you that I entered the correct information. Please fix this issue asap as you are about to charge me for my annual renewal.

Thanks.

Link to comment

Please contact Squarespace Customer Care directly about this.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment
  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.