Jump to content

PDF Link shows up blank white

Recommended Posts

password: 123

I linked a PDF to a button (see Open PDF screenshot) but when I click on it as a visitor it just take me to a blank white page instead of the PDF. Does anyone know why this happens and how to fix?

When I'm on the internal preview and I click the link it opens up the PDF.

Wondering if its because I'm still on free trial and haven't published the site. 


Screen Shot 2023-03-06 at 12.54.45 PM.png

Link to comment
  • Replies 2
  • Views 2.4k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images


I have chosen squarespace to design a new website for one of our new brands.

The website is a one pager, with couple of machines we are able to install/customize.
For some I wanted to make a button after short descreption, which upon clicking would download and open a specification sheet in PDF.

I have created the button, uploaded the pdf which is 3000kb, ticked the box to use that file on the given button, clicked save.
Saved the whole process.

When I open the website, click the button it redirects me to "https://static1.squarespace.com/........" URL, but the page is completly empty. Not a single error message or else.

I have tried the steps above with different PDFs, even one which contains a single word, but it does not seem to work.

I have tired to create a new blank page, make links and button to the same upploaded PDFs and they all work fine.
Copying the button and inserting it to the original home page is possible, but upon clicking the same white blank appears.


Is there an option somewhere, which I cant find that disables uploaded content to be opened?



Link to comment
  • 10 months later...

For future visitors to this thread: I just had the same issue - but once I set up my client with a subscription and no longer was operating the site as a trial site it worked just fine. 
Chances are, if you can see the pdf pop up when you click your link while you are in the editor previewing the site, once you have a subscription site set up, you should be able to download. 


Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.