How do I cancel a subscription for a customer?

The UX has become so convoluted. How do I cancel someone's subscription for them? I have only seen the ability to cancel and refund a single order.

I tried this but it says they can't;

The prompt says: 

"This user has active memberships or product subscriptions. To delete their customer account, first cancel their memberships or subscriptions"

However, I have no memberships or subscriptions.  Any help?

5 minutes ago, Nick5127 said:

The prompt says: "To delete their customer account, first cancel their memberships or subscriptions" However, I have no memberships or subscriptions.

When something isn't working as expected, please contact Squarespace Customer Care directly. They'll be able to check the data that the forum community cannot see.

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Thank you for responding.  The "contact Squarespace Customer Care Directly was just a link to their stock answers and videos.  How do I reach someone directly.  i could not find a customer support # on the site.

Thank you.

Just now, Nick5127 said:

The "contact Squarespace Customer Care Directly was just a link to their stock answers and videos.  How do I reach someone directly.

The link is the correct link to their support contact page. After you've answered a couple of questions, you should see options to chat online (at certain times) or open a ticket.