Can't Remove Folder From Website

I can't reach anyone from Squarespace to get assistance on removing a folder from my website. I keep getting errors that say, "Couldn't Delete Collection."

I've tried creating a ticket using Squarespace's help desk system, which doesn't work. I've tried several browsers, and each time I try to create a ticket, the web-page refreshes, and does nothing.

I'm hoping someone here can help me figure this out. Thank you for your time and help. Attached is the issue I'm running into.

Is this folder showing up on your site Nav bar or somewhere else? Or it is only in config/pages?