adanz Posted February 27 Share Posted February 27 Hello Squarespacers! Lately we've been getting e-mails from customers telling us that our website is charging them shipping, and we've been noticing this happens with orders that are 10lbs+ -- we offer free shipping on all USPS orders over $40, but the website still wants to charge shipping no matter what on larger weight orders. Has anyone been experiencing this lately? We've been running our website on squarespace since 2013 and have not had this issue before... ever! We also contacted squarsapce but they gave us a very vague email saying they wouldn't know when a fix would even happen. Here is a screenshot of an order I did today... if you do the math the total should be $161.80 NOT $173.70 -- what is going on here?! Link to comment
paul2009 Posted February 27 Share Posted February 27 (edited) 28 minutes ago, adanz said: Here is a screenshot of an order I did today... if you do the math the total should be $161.80 NOT $173.70 -- what is going on here?! It's late in the evening here, but the math looks ok to me. 🤔 Products $193.00 10% off - $ 19.30 Free delivery ($11.90 - $11.90 = $0) Total = $173.70 Edited February 27 by paul2009 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
adanz Posted March 2 Author Share Posted March 2 $193 - $31.20 = $161.80 not $173.70 --- it definitely has the discounts calculated correctly but it is not giving the free shipping anymore. Link to comment
adanz Posted March 2 Author Share Posted March 2 Here is another example, we are noticing it is happening with orders that are 10lbs + ... Link to comment
Solution paul2009 Posted March 2 Solution Share Posted March 2 5 minutes ago, adanz said: $193 - $31.20 = $161.80 not $173.70 I think you've forgotten to add the $11.90 shipping cost, before deducting the $31.20 discount. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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