Jump to content

Unwanted shipping notice

Recommended Posts

In my test site (ignore the images, they're just for prototyping purposes), it all works fine except on checkout there is a grey-out notice that says "Shipping not available for this product", even though the shipping form is presented and works fine.

This notice was confusing to me, and would also be confusing to my buyers. How can I eliminate this?

Thank you!

Screen Shot 2023-02-25 at 12.50.40 PM.png

Link to comment
  • Replies 2
  • Views 881
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted Images

Please post the URL for a page on your site where we can see your issue.

A link to the backend of the your site won’t work for us, i.e. a url that contains /config/.

Please set up a site-wide password, if your site is not public and you've not already done so.

Post the password here.

Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site.

Please read the site-wide password and how to share a link documentation to understand how they work.

We can then take a look at your issue.

You may find How to post a forum question post useful.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Link to comment
1 hour ago, dman1234 said:

on checkout there is a grey-out notice that says "Shipping not available for this product", even though the shipping form is presented and works fine.

This message will appear if no shipping options have been configured.  

When you go to Commerce > Shipping do you see a list of shipping options with names, or do you just see 'ADD SHIPPING OPTION' like this:


When you've added some shipping options, and optionally some pickup options, these should appear on the checkout page.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.