Not receiving order email notifications

Hi,

I am the Administrator and I am selling stuff on my website but I am not receiving the email notofications. I have gone to my setting and toggled the notify button on and off but still nothing has changed.

Could it be an issue with my Gmail? I have checked Spam and there is nothing and I have not unsubscribed or anything.

Any help would be appreciated

On 7/13/2022 at 11:39 PM, NovoNations said:

Hi,

 

I am the Administrator and I am selling stuff on my website but I am not receiving the email notofications. I have gone to my setting and toggled the notify button on and off but still nothing has changed.

 

Could it be an issue with my Gmail? I have checked Spam and there is nothing and I have not unsubscribed or anything.

 

Any help would be appreciated

I have the same issue. I have had many orders go through without notifying me or my colleagues. Need help with this, please.

On 9/3/2020 at 8:57 AM, paul2009 said:

Contributors with "Site Owner", "Administrator" or "Store Manager" receive automated email notifications from Squarespace about Orders and Donations. If you've added someone with these permissions, you cannot control whether they receive these emails. However, they can choose to enable or disable them on a site-by-site basis from their account page.

To do this, they can visit their profile page and then click on Notifications. There are options for each site they contribute to. For more information, see Editing your contributor profile.

 

  If this helps you, please click "Like" below  ⬇️

Could you help us with that? I have all notifications enabled, but not a single member on our website is receiving notification on store orders.