SleepyHollowSwag Posted February 23 Share Posted February 23 I have finally made my first sale and my customer wanted to leave a review but was unable to even after I've enabled reviews. I've created a review page and am unable to edit it at all. I need some advice. Thanks, SB Link to comment
paul2009 Posted February 23 Share Posted February 23 (edited) 3 hours ago, SleepyHollowSwag said: I have finally made my first sale and my customer wanted to leave a review but was unable to even after I've enabled reviews. If Reviews were enabled before this customer made their purchase, they will receive an email automatically 14 days after you fulfilled their order. They cannot leave a review until they receive this email. when they click the link in the email, they can leave a 1500-character written review for each item in the order, and a rating between one and five stars. Edited February 23 by paul2009 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
SleepyHollowSwag Posted March 3 Author Share Posted March 3 I know this ridiculous 14 day wait is part of the Squarespace "Rules" but still my client is unable to access and add to my review page. Where can they see it? How do clients access it and how do I manage it? This is incredibly frustrating. It seems Squarespace enjoys making it difficult to do commerce and help the people who paid for a membership. I hate the way your site makes it difficult to get help or ask for help. Picking a topic that leads me to a selected menu that has nothing to do with my websites issues. Link to comment
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