Flomaxker Posted February 22, 2023 Share Posted February 22, 2023 Problem Description: Dear community, I encountered something strange, which might be a bug. I set up Weglot integration and accidentally clicked "Breton" instead of "Brazilian Portuguese" as a desired language during the set-up process. I then signed up for a Weglot subscription and set up everything there the way I want it. However, Squarespace now doesn't display the same languages as in the Weglot dashboard. I can't change them in Squarespace and my language selection is displaying incorrect languages as a result. Reproduction steps: Under "Settings > Language & Region > Site languages > Languages", set up Weglot integration. Select the project and desired languages. Note: not on Weglot itself, but in the confirmation pop-up when setting up integration. Choose languages that differ from the Languages chosen in Weglot's own dashboard. Go back to the "Languages" section in "Site Languages". Notice that these differ from what Weglot has set up. Observe that they are not able to be altered on Squarespace (see attached screenshot). Clicking "Edit Translations" brings the user to the Weglot dashboard. No matter how the settings there are changed, Squarespace does not reflect the changes. As a result, notice that the languages drop-down in the menu is likewise showing incorrect languages. Request: Please advise on how to fix this issue. Link to comment
paul2009 Posted February 22, 2023 Share Posted February 22, 2023 As this is a technical issue, please contact Squarespace Customer Care directly. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Flomaxker Posted February 23, 2023 Author Share Posted February 23, 2023 Thanks, Paul. Unfortunately, that doesn't get me anywhere. I follow the flow but nothing pops up. Any alternatives for where I can get help with this? Link to comment
Solution Flomaxker Posted February 27, 2023 Author Solution Share Posted February 27, 2023 I have since contacted Weglot support found the following, for anyone wondering. The issue turned out to be the following: I removed the project in Weglot and removed the Squarespace extension. After adding them back in, I was able to re-select the correct language in the popup menu. It looks like the language Brazilian Portuguese in Weglot (pt-br) is simply displayed as Breton in Squarespace. It looks like this is an issue on Squarespace's end. The issue looks the same as on the earlier screenshots I posted. When selecting pt-br as a language on Squarespace, the text is indeed not Brazilian Portuguese, but simply looks like English. As a workaround, I have changed Brazilian Portuguese (pt-br) to Portuguese (pt) for now. I have requested Weglot support forward the issue to Squarespace devs. Kind regards, Florian Link to comment
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