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Commerce Checkout Forms

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Hi everyone, 

I'm currently setting up my website to sell my digital products. One of my products requires more information from the customer before supplying them with the digital product, so I would like them to fill out a form/questionnaire. What is the best way to achieve this? I currently use FloDesk and hoped I could somehow trigger an email (after checkout) to the customer with the form for them to fill out. Is this possible? 

I noticed you can create a form on the checkout page, so worst case I will do that. I did want the same form to have the ability to let them "join the mailing list" but I can only see Squarespace integrating with MailChimp, not FloDesk? 

Looking forward to your advise and guidance, thank you 🙂

Jaclyn

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1 hour ago, studiojacandco said:

I'm currently setting up my website to sell my digital products. One of my products requires more information from the customer before supplying them with the digital product, so I would like them to fill out a form/questionnaire.

The Squarespace definition of a “digital” product is a product that a file that is simply duplicated, without any changes. If you require more information before supplying your product then it sounds like the product is not unique and requires some customisation. In which case, you’ll want to use a “service” product and add a Custom Product Form to collect information specific to this product. 
 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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Hi Paul, I am following along because I'm confused how SS stores submitted forms. I receive an email from SS about a submitted form, but that's it (there is nowhere on my website I can go and pull up that submitted form), right? Currently, I use Jotform because I love the notification, visibility of who has filled out the form, and organization (responses are logged into something that looks like an inbox to view all responses at once or dive into each response's details as needed). To my knowledge, Squarespace does not offer a service form for clients to fill out and then allow the owner/admin of that website to view all the submitted forms in one place, do they? 

I have two clients: one wants to make a waiver form they can store within their website to easily pull up if someone's waiver is out of date. I have another client requesting a catering request form they want to make. Once I'm done with their site, I want them to not only receive a notification but also have a spot within their website panel where they can see all of the submitted catering forms...does that exist? ...and if not, can you please ask the SS team to develop it 🙂

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6 minutes ago, jblpropel said:

I'm confused how SS stores submitted forms. I receive an email from SS about a submitted form, but that's it (there is nowhere on my website I can go and pull up that submitted form), right? I want [clients] to not only receive a notification but also have a spot within their website panel where they can see all of the submitted catering forms...does that exist? ...and if not, can you please ask the SS team to develop it 🙂

Correct. Forms are transitory at the moment. You can receive an email or store them in a Google Sheet, but there isn't a way to refer back to them from within a Squarespace website.

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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