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Old splash page not in sitemap still loading

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My site is experiencelabs.org. The attached image is the splash page on my old site. I have made a new site live but this page keeps loading as the homepage. When you click enter, it takes you to the new site (this page originally sent users to /about-us) and when you click home in the menu, it takes you back to the splash page.

Note:

  • The home page that should be loading is marked as the site's home page and has a /home slug
  • This landing page is nowhere in my site's design and is not parked in the not linked section
  • I'm not seeing this page anywhere in the correct home page's custom code
  • I have tried setting another page as the homepage and it still happens

Screen Shot 2023-02-21 at 8.00.13 PM.png

Edited by k_hold
I forgot to add my URL
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10 hours ago, k_hold said:

The home page that should be loading is marked as the site's home page and has a /home slug

Have you changed the homepage? Go into the new home page settings and click on "set as homepage"

10 hours ago, k_hold said:

This landing page is nowhere in my site's design and is not parked in the not linked section

Since it is loading, it must be somewhere in the pages menu (since it is set as the homepage it won't be deleteable and will have a little house symbol next to it).

10 hours ago, k_hold said:
  • I have tried setting another page as the homepage and it still happens

How have you tried to set other pages as the homepage?

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If you have gone into the page settings and clicked on this button "SET AS HOMEPAGE" and that doesn't change the homepage that loads, then you have an error that cannot be solved on the forum and you need to contact Squarespace support directly to get your website fixed.

image.thumb.png.df48dee4982baf0da674b4beadbd92ed.png

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 

  Did I help? Buy me a coffee?

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

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On 2/22/2023 at 1:07 AM, k_hold said:

The attached image is the splash page on my old site. I have made a new site live but this page keeps loading as the homepage.

It looks like the domain http://www.experiencelabs.org/ is in the process of transitioning from your old Squarespace 7.0 site at https://karen-hold-9xf4.squarespace.com/ to the new one at https://emu-panda-y4y7.squarespace.com/.

image.jpeg.bd424a82249a619fb4f57f58703e65a5.jpeg

It takes time for domain changes to happen so if you check back in a few hours, it should work correctly. That said, you can contact Squarespace if you are concerned. They can do things that forum users can’t, like clearing the site cache.

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Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
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Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
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5 hours ago, k_hold said:

It doesn't look like SS even has support?

You can contact Squarespace Customer Care by using this link. Answer the questions about your request and then scroll down to the bottom of the page where you should find these two links:

image.thumb.png.5e1eba9ffc24ec65c72ada2e6e9849db.png

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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