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Afterpay Not Linking Correctly

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On 2/20/2023 at 2:54 AM, TheClimbCollaborative said:

When a customer goes to checkout with Afterpay on mobile on my website it’s asking them to copy and paste the link in a different page

This message will only appear when the customer is using an app like Instagram, Facebook, or Twitter to view your website.

image.png.dd89dd85fbf9e252f9aaeda996b4872f.png

This is because in-app browsers do not support Afterpay (or Clearpay) on Squarespace  

The message is asking the user to paste the store link into a standard mobile browser like Safari or Chrome so they can successfully complete the checkout on one of these browsers.

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Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
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2 hours ago, TheClimbCollaborative said:

how come when I purchase through Instagram on other websites I am able to go directly through Afterpay without changing browsers?

I don’t have any insight to share about the reliability of other e-commerce checkouts.

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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  • 4 weeks later...

I've noticed some issues when using Afterpay on websites. When accessing the website through a standard browser, there is no problem checking out, but when you click on a link through Instagram and try to check out, it brings up an error page and won't let you continue to check out. I'm unsure if there is a fix for this or how to address it other than removing Afterpay as a form of payment.

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42 minutes ago, Codie said:

when you click on a link through Instagram and try to check out, it brings up an error page and won't let you continue to check out.

Please see my post above:

 

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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