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Afterpay Not Linking Correctly

By TheClimbCollaborative, in Commerce

Go to solution Solved by paul2009,

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paul2009 Level 17

paul2009

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Posted (edited)
On 2/20/2023 at 2:54 AM, TheClimbCollaborative said:

When a customer goes to checkout with Afterpay on mobile on my website it’s asking them to copy and paste the link in a different page

This message will only appear when the customer is using an app like Instagram, Facebook, or Twitter to view your website.

image.png.dd89dd85fbf9e252f9aaeda996b4872f.png

This is because in-app browsers do not support Afterpay (or Clearpay) on Squarespace  

The message is asking the user to paste the store link into a standard mobile browser like Safari or Chrome so they can successfully complete the checkout on one of these browsers.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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paul2009 Level 17

paul2009

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Posted
2 hours ago, TheClimbCollaborative said:

how come when I purchase through Instagram on other websites I am able to go directly through Afterpay without changing browsers?

I don’t have any insight to share about the reliability of other e-commerce checkouts.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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  • 4 weeks later...
Codie Level 1

Codie

Posted
Posted

I've noticed some issues when using Afterpay on websites. When accessing the website through a standard browser, there is no problem checking out, but when you click on a link through Instagram and try to check out, it brings up an error page and won't let you continue to check out. I'm unsure if there is a fix for this or how to address it other than removing Afterpay as a form of payment.

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paul2009 Level 17

paul2009

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Posted
42 minutes ago, Codie said:

when you click on a link through Instagram and try to check out, it brings up an error page and won't let you continue to check out.

Please see my post above:

 

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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