Jump to content

Afterpay Not Linking Correctly

Go to solution Solved by paul2009,

Recommended Posts

  • Replies 5
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

  • Solution
On 2/20/2023 at 2:54 AM, TheClimbCollaborative said:

When a customer goes to checkout with Afterpay on mobile on my website it’s asking them to copy and paste the link in a different page

This message will only appear when the customer is using an app like Instagram, Facebook, or Twitter to view your website.

image.png.dd89dd85fbf9e252f9aaeda996b4872f.png

This is because in-app browsers do not support Afterpay (or Clearpay) on Squarespace  

The message is asking the user to paste the store link into a standard mobile browser like Safari or Chrome so they can successfully complete the checkout on one of these browsers.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
2 hours ago, TheClimbCollaborative said:

how come when I purchase through Instagram on other websites I am able to go directly through Afterpay without changing browsers?

I don’t have any insight to share about the reliability of other e-commerce checkouts.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
  • 4 weeks later...

I've noticed some issues when using Afterpay on websites. When accessing the website through a standard browser, there is no problem checking out, but when you click on a link through Instagram and try to check out, it brings up an error page and won't let you continue to check out. I'm unsure if there is a fix for this or how to address it other than removing Afterpay as a form of payment.

Link to comment
42 minutes ago, Codie said:

when you click on a link through Instagram and try to check out, it brings up an error page and won't let you continue to check out.

Please see my post above:

 

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.