Jump to content

Trouble with Profile Tags in Email Campaigns

Recommended Posts

I have read the Squarespace help article about three times, regarding how to add tags to customer profiles and it is just not working.  

the instructions copied and pasted from the article are as follows: 

You can add internal tags to help organize profiles and make them searchable. For example, creating a tag for "Top100" to identify top customers, or "Vegan" to track dietary needs. Tags aren't visible to your customers or donors. You can create up to 250 unique tags. To add tags:

  1. Click a profile.
  2. Scroll down to Tags. There is no scrolling down to TAGS... 
  3. Enter a tag name. There is nowhere to enter the tag name. 
  4. Select an existing tag, or click the tag text to create a new tag. There is nowhere that allows me to enter a tag name

This is extremely frustrating.  I obviously was able to add new tags at one time, but now I am unable to.   Even when I got to "ALL" click the"..." on the right-hand side, and click Manage tags, it shows me the two tags that are already in there and will let me edit or delete those two tags, but there is no option or button to add another.  According to the Squarespace help article, I should be able to add up to 250 tags. 

Link to comment
  • Replies 1
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

20 hours ago, shastaalexander said:

I have read the Squarespace help article about three times, regarding how to add tags to customer profiles and it is just not working.  

the instructions copied and pasted from the article are as follows: 

When you are viewing the list of profiles (in Home > Profiles) you can click a profile. This should launch a popup pane on the right side of the browser, showing the details for this profile, like this:

image.thumb.png.ed0c4435a728b67145bded516985eeda.png

If this pane doesn't appear, you may want to check that you are using the latest version of your browser, and check that you are not using any browser extensions that could prevent it from appearing, such as ad blockers or pop-up blockers. If none of this helps, please contact Squarespace Customer Care directly.

Did this help? Please give feedback by clicking an icon below  ⬇️

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.