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Issues with confirmation page and order status page

By JewelBudgets, in Site Structure & Navigation

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JewelBudgets Level 4

JewelBudgets

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Once a customer places an order on my website, there is supposed to be an order confirmation page that says order confirmed with the order number but that doesnt exist. After the order is placed, the customer is redirected to my homepage which I feel can be confusing for the customer. Also, the customer does receive order confirmation emails but the view order button also doesn't take them to the order, it also redirects them to my homepage so I'm not sure what the issue is but can someone provide some insight?

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JewelBudgets
JewelBudgets

I was just able to fix it myself using the articles and I manually added the domain and dns records. Everything is working perfectly now. Thank you so much!

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paul2009 Level 18

paul2009

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13 hours ago, JewelBudgets said:

Once a customer places an order on my website, there is supposed to be an order confirmation page that says order confirmed with the order number but that doesnt exist. After the order is placed, the customer is redirected to my homepage

Please check your domain's DNS settings, as they are not correct.

You should find details in the Domains panel (Settings > Domains). Once you have corrected the DNS records, your site should perform normally. Please note that the 'Order Confirmation' page was replaced by the 'Order Status' page on 7 February 2023.

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JewelBudgets Level 4

JewelBudgets

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I checked and now see that the DNS settings appear incorrect. I'm not sure how to go about getting this fixed. Do I need to fix it from the squarespace site or through google domains? 

Also, thank you so much for your help and for this information because I literally tried to make over 10 real purchases myself to get it fixed and I just couldnt. 

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