Jump to content

Issues with confirmation page and order status page

By JewelBudgets, in Site Structure & Navigation

Go to solution Solved by paul2009,

Recommended Posts

JewelBudgets Level 4

JewelBudgets

Posted
Posted

Once a customer places an order on my website, there is supposed to be an order confirmation page that says order confirmed with the order number but that doesnt exist. After the order is placed, the customer is redirected to my homepage which I feel can be confusing for the customer. Also, the customer does receive order confirmation emails but the view order button also doesn't take them to the order, it also redirects them to my homepage so I'm not sure what the issue is but can someone provide some insight?

Link to comment
  • Replies 3
  • Views 603
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

JewelBudgets
JewelBudgets

I was just able to fix it myself using the articles and I manually added the domain and dns records. Everything is working perfectly now. Thank you so much!

  • Solution
paul2009 Level 18

paul2009

Posted
  • Solution
Posted
13 hours ago, JewelBudgets said:

Once a customer places an order on my website, there is supposed to be an order confirmation page that says order confirmed with the order number but that doesnt exist. After the order is placed, the customer is redirected to my homepage

Please check your domain's DNS settings, as they are not correct.

You should find details in the Domains panel (Settings > Domains). Once you have corrected the DNS records, your site should perform normally. Please note that the 'Order Confirmation' page was replaced by the 'Order Status' page on 7 February 2023.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

Link to comment
JewelBudgets Level 4

JewelBudgets

Posted
  • Author
Posted

I checked and now see that the DNS settings appear incorrect. I'm not sure how to go about getting this fixed. Do I need to fix it from the squarespace site or through google domains? 

Also, thank you so much for your help and for this information because I literally tried to make over 10 real purchases myself to get it fixed and I just couldnt. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Sign Up / Login
Go to topic listing
×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Upcoming Webinars →

Hire a Designer

Stand out online with the help of an experienced designer or developer.

Get Matched →

Support

Community

Developers

Resources