jahobx Posted February 5, 2023 Share Posted February 5, 2023 I had someone setup my website months ago. I am now getting ready to use it so I have been trying to test it. My paypal is connected, my products are in my shop. I was able to add one of my products to the cart and go to checkout. My products are for pickup. I may deliver some but it will be hand delivered and the customer will pay for it separately. When I get to the checkout page, I can input the email and hit continue. Then delivery comes up but it says delivery is not offered - which is correct. But there still are blanks for delivery address and phone number. Even if I input those the next "continue" box never pops up so I can't advance to payment and then review and purchase. I went into the checkout page design but that is just design and does not address the functionality of the checkout page itself. How do I get into the checkout page to adjust this? I have a call into the designer who helped with this but I have no idea when he will get back to me. Thank you. Link to comment
mrbeachbum Posted March 1, 2023 Share Posted March 1, 2023 same! I've been trying to figure this out for hours and can't find any help! Link to comment
paul2009 Posted March 5, 2023 Share Posted March 5, 2023 When something isn't working as expected, please contact Squarespace Customer Care directly. If they provide you with a solution or workaround, please post it here for the benefit of other users. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Ree62 Posted March 16, 2023 Share Posted March 16, 2023 On 3/5/2023 at 10:47 PM, paul2009 said: When something isn't working as expected, please contact Squarespace Customer Care directly. If they provide you with a solution or workaround, please post it here for the benefit of other users. How did you fix it ? If you did. I’m having the same issue. 16/3/23 Link to comment
Ree62 Posted March 16, 2023 Share Posted March 16, 2023 How do I fix the continue to payment please asap ! Link to comment
creedon Posted March 16, 2023 Share Posted March 16, 2023 2 hours ago, Ree62 said: How do I fix the continue to payment please asap ! The fix is to contact customer support as @paul2009 indicates. Please see item six on the forum guidelines. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
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