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Fastmail & SPF Record

By Jozua, in Email Campaigns

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Jozua Level 2

Jozua

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I use a third party email called fastmail for my office email and personale email. On the whole its work out cheaper than google an godaddy. When  I was with wix i had no problem with this issue. I would add my SPF records, MX and DKIM record without any problem but with squarespace it seems like there is issues with SPF records. See attachment.  it seems pretty straight forward but fastmail does not seem to see this entry from squarespace.   I bought my domain through squarespace.  I need some help on this matter. 

Screenshot 2023-02-01 at 15.21.40.png

Screenshot 2023-02-01 at 15.23.02.png

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paul2009 Level 18

paul2009

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On 2/1/2023 at 1:25 PM, Jozua said:

with squarespace it seems like there is issues with SPF records.

The problem is that you have added two SPF records - one for Zoho Books and one for Fastmail, whereas the Sender Policy Framework (SPF) specification only allows for a single record.

By the way, this isn't a Squarespace specific issue; you'd have exactly the same problem with any domain host.

The solution is to identify all the authorised servers in a single SPF record. It's called merging records. Take a look at the Merge SPF records section of this support guide. 

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
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Jozua Level 2

Jozua

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Added my spf  records to wix and it worked fine.  The only reason I added  for Zoho Books  is that I send my invoice directly out of zoho books to my clients and soem clients say they never received those emails. I remove teh zoho spf record and see if it works and give you feedback.  

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