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Video banner heading being cropped

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I've edited a video in 16:9 aspect ratio, as recommended by Squarespace, but when I upload the video to my banner heading it crops off about 1/5 from the top of the video. The banner is set to its maximum height L and to fill screen. I've tried changing the aspect ratio (same problem occurs) and making the section bigger by adding rows (just zooms into the video). Any ideas please?



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