DesignBloke Posted January 30, 2023 Share Posted January 30, 2023 Hi, We've just pushed a coming soon page for a new squarespace site www.strathearnengineering.com. The SSL is showing as unavailable but I can't work out why. The domain is hosted by a 3rd party and for IT reasons the client/supplier don't want to transfer the URL over to Squarespace. I've only ever worked on squarespace with sites that have the domain hosted by squarespace. The lack of SSL is presenting obvious problems and I need to get it fixed. Any ideas why this is happening? Thanks, Peter@designbloke Link to comment
Solution paul2009 Posted January 30, 2023 Solution Share Posted January 30, 2023 2 hours ago, DesignBloke said: The SSL is showing as unavailable but I can't work out why. The domain is hosted by a 3rd party Please review your DNS records within gandi.net as they are incorrect. The verify 'CNAME' record is currently missing and there are four incorrect 'A' records (to be deleted). When your DNS records are correct, the SSL cert should generate within 72 hours. You'll find details of the required records in your Domains panel and in this guide DNS records for connecting third-party domains. Did this help? Please give feedback by clicking an icon below ⬇️ DesignBloke 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
DesignBloke Posted January 30, 2023 Author Share Posted January 30, 2023 Thankyou Paul. I'll get the people who hold the domain to update and hopefully that will fix it. Peter paul2009 1 Link to comment
DesignBloke Posted January 30, 2023 Author Share Posted January 30, 2023 @paul2009 thanks for your help. I've just had a call with the domain host and they can't see where they're doing anything wrong. Can you let me know where the CName record is missing and where the incorrect A records are? Really appreciate any help. Link to comment
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