NickiF Posted January 27 Share Posted January 27 Hi - please can someone help? I have an online shopping site with regular products, services and subscription products. Customers are reporting that the subscription continues to appear in their cart at checkout (when placing an order for something else) after they have already subscribed. There is no 'remove' button to enable them to remove it from their cart - squarespace wants to charge them again. I have NO idea why this is happening and it is preventing people from placing orders. Anyone out there know about this stuff please? Link to comment
paul2009 Posted January 28 Share Posted January 28 (edited) 20 hours ago, NickiF said: I have an online shopping site with regular products, services and subscription products. Customers are reporting that the subscription continues to appear in their cart at checkout (when placing an order for something else) after they have already subscribed. Squarespace uses a separate checkout for subscription products and this means that customers cannot checkout with subscription products and non-subscription products at the same time - and this can often be confusing for potential customers. However, if the customer checks out with the subscription product (or they abandon the checkout page with a subscription product in the checkout) the subscription product should be removed from the checkout and not appear the next time. If this is not happening on your site, please contact Squarespace Customer Care directly as forum users aren't able to troubleshoot technical issues. Did this help? Please give feedback by clicking an icon below ⬇️ Edited January 28 by paul2009 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
gutnaturopath Posted February 7 Share Posted February 7 I really love squarespace but the checkout/commerce aspect really isn't as streamlined as it should be. Different checkouts for subscription and non-subscription products ....this is highly confusing for customers and leads to frustration and lost sales. Link to comment
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