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FORM SUBMISSION ISSUES

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Hello all,

I am having difficulty with form submissions, i am entering the relevant email address as a storage option instead of using any of the corresponding apps. I am new to squarespace and may be missing something here, but based on my attached photo, is this all you have to do, simply enter the main email address you use for the corresponding sites form submission? why would it not work? thank you in advance all

Web capture_26-1-2023_105315_fox-cow-pths.squarespace.com.jpeg

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1 hour ago, Jamie6 said:

i am entering the relevant email address as a storage option...is this all you have to do? why would it not work?

Yes, this is all you need to do. Have you tried a different email address to see if this works?

If other email addresses work, please see my answer here:

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
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1 hour ago, SCO-christine said:

We've had 6 form submissions and none went through to the email! Is there any way to recover those forms?

I’m not sure I understand your question. If no emails were received, how do you know you received 6 form submissions?

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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