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Mailto Email Links Not Working

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Please post the URL for a page on your site where we can see your issue.

A link to the backend of the your site won’t work for us, i.e. a url that contains /config/.

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Gmail users should still be able to click 'mailto:' links to send an email, unless they've configured their browser to disable this or to use a different email service.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
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29 minutes ago, OAStoryM said:

The url link works but the 3 email links do not. 

The mailto links on your page are working fine for me. 

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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3 hours ago, OAStoryM said:

The url link works but the 3 email links do not.

Email links work for me as well.

It may be a configuration issue on your device. You may need to choose which app will handle the mailto: scheme. How you go that will depend on your environment. Use your favorite search engine to find out how to go about it.

Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support!

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7 minutes ago, gshevenell said:

My mailto links are working on the mobile version of my website, but not on desktop.

If the mailto links are working on mobile, then they are working. If you find they don’t work on a desktop computer, then the issue is with that particular desktop computer, which probably hasn’t been configured with a default mail service. It’s not an issue with the website. 

Edited by paul2009

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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