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Mailto Email Links Not Working

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Please post the URL for a page on your site where we can see your issue.

A link to the backend of the your site won’t work for us, i.e. a url that contains /config/.

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  • 3 weeks later...
2 hours ago, sheena.levi said:

Experiencing the same issue on my site, anyone have a fix for this?

Please see my previous post. It is not a solution but without being able to see your site there is no way we can begin to help.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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  • 4 weeks later...

Gmail users should still be able to click 'mailto:' links to send an email, unless they've configured their browser to disable this or to use a different email service.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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  • 4 weeks later...
29 minutes ago, OAStoryM said:

The url link works but the 3 email links do not. 

The mailto links on your page are working fine for me. 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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3 hours ago, OAStoryM said:

The url link works but the 3 email links do not.

Email links work for me as well.

It may be a configuration issue on your device. You may need to choose which app will handle the mailto: scheme. How you go that will depend on your environment. Use your favorite search engine to find out how to go about it.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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  • 1 month later...
7 minutes ago, gshevenell said:

My mailto links are working on the mobile version of my website, but not on desktop.

If the mailto links are working on mobile, then they are working. If you find they don’t work on a desktop computer, then the issue is with that particular desktop computer, which probably hasn’t been configured with a default mail service. It’s not an issue with the website. 

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  • 10 months later...
On 5/30/2023 at 4:15 PM, paul2009 said:

If the mailto links are working on mobile, then they are working. If you find they don’t work on a desktop computer, then the issue is with that particular desktop computer, which probably hasn’t been configured with a default mail service. It’s not an issue with the website. 

I am running into this and understand what you are saying. Its important for my directory customers to see they get value by generated referrals from my site EMDRNYC.ORG - are there any other options that if a interested party clicks there email or name a contact message can be sent to the directory person (somewhat like the form, except the form only allows one email and its the owner's). 

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