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Mobile view looks bad - + No customer support!

By ShayR, in Pages & Content

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ShayR Level 2

ShayR

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Posted

Hi ,
I am a new paying client, i was bit amazed that there's no appropriate customer support.

I have 3 issues that I wasn't able to solve, and I can't get help from Squarespace support, getting emails that there customer care isn't active anymore....very impressive!.
I do not wish to share the URL, i wish to be contacted by support asap!

how am I suppose to solve bugs in the drag and drop mobile editor ?

how am I suppose to solve bugs in the product pages ?

Thanks

 

 

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paul2009 Level 17

paul2009

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On 1/24/2023 at 10:02 AM, ShayR said:

I am a new paying client, i was bit amazed that there's no appropriate customer support.

Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) but you can contact them for assistance by visiting the Squarespace Customer Care contact page. 

Live chat is most useful for 1:1 assistance and is available Monday-Friday between 4AM and 8PM ET and from 10AM to 6PM AEST. At other times you can complete their support form and they'll email you back.

I am not aware of any current "bugs" with product pages or in the mobile editor, but if you change your mind and wish to provide us with a link to the site, our community of experienced Squarespace users may also be able to help. 🙂

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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