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Mobile view looks bad - + No customer support!

By ShayR, in Pages & Content

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ShayR Level 2

ShayR

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Posted

Hi ,
I am a new paying client, i was bit amazed that there's no appropriate customer support.

I have 3 issues that I wasn't able to solve, and I can't get help from Squarespace support, getting emails that there customer care isn't active anymore....very impressive!.
I do not wish to share the URL, i wish to be contacted by support asap!

how am I suppose to solve bugs in the drag and drop mobile editor ?

how am I suppose to solve bugs in the product pages ?

Thanks

 

 

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paul2009 Level 18

paul2009

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Posted (edited)
On 1/24/2023 at 10:02 AM, ShayR said:

I am a new paying client, i was bit amazed that there's no appropriate customer support.

Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) but you can contact them for assistance by visiting the Squarespace Customer Care contact page. 

Live chat is most useful for 1:1 assistance and is available Monday-Friday between 4AM and 8PM ET and from 10AM to 6PM AEST. At other times you can complete their support form and they'll email you back.

I am not aware of any current "bugs" with product pages or in the mobile editor, but if you change your mind and wish to provide us with a link to the site, our community of experienced Squarespace users may also be able to help. 🙂

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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