Jump to content

Mobile view looks bad - + No customer support!

By ShayR, in Pages & Content

Go to solution Solved by paul2009,

Recommended Posts

ShayR Level 2

ShayR

Posted
Posted

Hi ,
I am a new paying client, i was bit amazed that there's no appropriate customer support.

I have 3 issues that I wasn't able to solve, and I can't get help from Squarespace support, getting emails that there customer care isn't active anymore....very impressive!.
I do not wish to share the URL, i wish to be contacted by support asap!

how am I suppose to solve bugs in the drag and drop mobile editor ?

how am I suppose to solve bugs in the product pages ?

Thanks

 

 

Link to comment
  • Replies 2
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

  • Solution
paul2009 Level 17

paul2009

Posted
  • Solution
Posted (edited)
On 1/24/2023 at 10:02 AM, ShayR said:

I am a new paying client, i was bit amazed that there's no appropriate customer support.

Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) but you can contact them for assistance by visiting the Squarespace Customer Care contact page. 

Live chat is most useful for 1:1 assistance and is available Monday-Friday between 4AM and 8PM ET and from 10AM to 6PM AEST. At other times you can complete their support form and they'll email you back.

I am not aware of any current "bugs" with product pages or in the mobile editor, but if you change your mind and wish to provide us with a link to the site, our community of experienced Squarespace users may also be able to help. 🙂

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Sign Up / Login
Go to topic listing

News

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Upcoming Webinars →

Hire a Designer

Stand out online with the help of an experienced designer or developer.

Get Matched →

Support

Community

Developers

Resources