ShayR Posted January 24 Share Posted January 24 Hi , I am a new paying client, i was bit amazed that there's no appropriate customer support. I have 3 issues that I wasn't able to solve, and I can't get help from Squarespace support, getting emails that there customer care isn't active anymore....very impressive!. I do not wish to share the URL, i wish to be contacted by support asap! how am I suppose to solve bugs in the drag and drop mobile editor ? how am I suppose to solve bugs in the product pages ? Thanks Link to comment
Solution paul2009 Posted January 24 Solution Share Posted January 24 (edited) On 1/24/2023 at 10:02 AM, ShayR said: I am a new paying client, i was bit amazed that there's no appropriate customer support. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) but you can contact them for assistance by visiting the Squarespace Customer Care contact page. Live chat is most useful for 1:1 assistance and is available Monday-Friday between 4AM and 8PM ET and from 10AM to 6PM AEST. At other times you can complete their support form and they'll email you back. I am not aware of any current "bugs" with product pages or in the mobile editor, but if you change your mind and wish to provide us with a link to the site, our community of experienced Squarespace users may also be able to help. 🙂 Did this help? Please give feedback by clicking an icon below ⬇️ Edited January 28 by paul2009 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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