aleisha219 Posted January 22, 2023 Share Posted January 22, 2023 My client changed her instagram handle without telling me first, so her social link was broken. I can add a new IG social link, but I can't remove the broken one. When I click on the broken account, I just get a blank panel with a "Try Again" button. When I click the working account, I get the usual pop-up for editing social links. I think this is a SquareSpace fix. Can anyone else reproduce? Link to comment
tuanphan Posted January 26, 2023 Share Posted January 26, 2023 Have you tried delete it then add it again yet? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
aleisha219 Posted January 28, 2023 Author Share Posted January 28, 2023 The problem was I couldn't delete it. It wouldn't show me an option to delete. They fixed it now though. Link to comment
ALTDesigns Posted April 14, 2023 Share Posted April 14, 2023 Hi. I'm running into the same problem where it won't let me delete it or even interact with it to add an actual link. Were you able to find a solution to this problem? I'm using the Tepitio template. Link to comment
ALTDesigns Posted April 14, 2023 Share Posted April 14, 2023 I found the solution. Use a different browser... Link to comment
MoisesLivingston Posted December 15, 2023 Share Posted December 15, 2023 (edited) Try clearing your browser cache and cookies. Sometimes that helps refresh the page and allows you to remove the broken link. If that doesn't work, reach out to SquareSpace support directly. They're usually helpful and can guide you through the process. In the meantime, you can add the new Instagram link for your client. By the way, if you're looking to boost their Instagram presence, check out socialzinger.com for tips on getting more followers. Just a suggestion. Edited December 18, 2023 by MoisesLivingston Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment