Trenyce Posted January 21, 2023 Share Posted January 21, 2023 This is an on and off issue, but has been mostly on in the last few days I've tried Squarespace. No matter what I try (clearing cache, reloading, restarting my Mac) the Squarespace editor and even others' Squarespace sites will not finish loading. Like the site will have the same load status for hours, with just a blank page. There is no issue once I bring the link over to a private window though. And I don't have this issue with any other website I've been visiting. Safari is updated, and I have a fairly recent Mac. I don't know what's causing this but it's making using Squarespace very inconvenient. Does anyone know the solution/cause of this? Link to comment
Solution paul2009 Posted January 22, 2023 Solution Share Posted January 22, 2023 12 hours ago, Trenyce said: Squarespace sites do not load on Safari unless I use a Private window It looks like you are using an ad blocker in Safari. You'll want to disable this tool (or whitelist the Squarespace sites so they are not affected) to allow you to edit Squarespace websites. Did this help? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
JazzyTallCarl Posted February 20 Share Posted February 20 (edited) That's a real problem if you have a sizable number of people visiting your site with Safari browsers. Does Squarespace have any workaround for this? Also is having an ad blocker a default setting for Safari Browsers? Edited February 20 by JazzyTallCarl Link to comment
LouLouHarvey Posted February 21 Share Posted February 21 1 hour ago, JazzyTallCarl said: That's a real problem if you have a sizable number of people visiting your site with Safari browsers. Does Squarespace have any workaround for this? Also is having an ad blocker a default setting for Safari Browsers? Are you seeing this problem? I use a mixture of Safari and Chrome and I haven't come across it. Link to comment
balor Posted February 21 Share Posted February 21 Clear Cache and Cookies: Go to Safari preferences, select the "Privacy" tab, and click on "Manage Website Data." Remove any data related to Squarespace sites and then restart Safari. Disable Extensions: Extensions can sometimes interfere with website loading. Temporarily disable any extensions you have installed and see if the issue persists. Update Safari: Ensure you have the latest version of Safari installed. Updates often include fixes for known issues and improve browser compatibility. Reset Safari: If the problem continues, you might consider resetting Safari entirely. This will clear all browsing history, cache, cookies, and other data. Go to Safari preferences, select the "Advanced" tab, and click on "Reset Safari." Check Network Connection: Sometimes, network issues can prevent websites from loading properly. Ensure you have a stable internet connection. Contact Squarespace Support: If none of the above solutions work, it's possible there may be an issue with how Squarespace is rendering on Safari. Contact Squarespace support for further assistance and to report the issue. By following these steps, you should be able to troubleshoot and resolve the problem with loading Squarespace sites on Safari. Link to comment
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