Jump to content

Flashing Help Screen

Recommended Posts

Dear Brains,

I wanted to swap the template of my site but only seem to have an option to choose from 4, none of which suit. I clicked on the Help button in my menu which takes me a page titled Squarespace Help Center. Howbere this page just continually flashes between a blank screen and the actual page.  Any clues what is going on? Screen recording attached.



Link to comment
  • 1 month later...

The primary issue -- Help Center and its sub-pages never loading -- is also happening to me, rendering Help tools useless. In Firefox, the above "flashing", constantly re-loading page problem occurs. Also makes the back button inoperable. In Safari -- both iOS and Mac OS -- the page loads but all content is replaced with gray blocks. If any are links, they are inoperable. Problem persists across multiple browsers, with extensions disabled, whether I'm logged into Squarespace or not (e.g. search result followed). Please fix this ASAP!


Screen Shot 2023-03-15 at 4.02.51 PM.png


Screen Shot 2023-03-15 at 4.21.09 PM.png

Edited by Mich0648
Link to comment
  • 2 weeks later...

Having the same problem with the Help Center refreshing about once a second and no menus or other links responding to a click. I turned off "Use hardware acceleration when available" in Firefox settings but it only made the screen refresh intervals a bit shorter and uneven.

I tried emailing support but an automated reply told me to use the Help Center or chat (in the Help Center!) instead. Catch-22.

The screen refresh pushes out the following URL: https://support.squarespace.com/hc/es/signin?return_to=https%253A%252F%252Fsupport.squarespace.com%252Fhc%252Fes%252Fsignin%253Freturn_to%253Dhttps%25253A%25252F%25252Fsupport.squarespace.com%25252Fhc%25252Fes (yes, that's the Spanish-language Help Center, a separate issue that appeared a couple of years back).

Edited by billfalls
Added a paragraph about the URL of the flashing screen.

Retired webmaster. Volunteer webmaster since 2014 for shipyardtrust.org, the nonprofit organization for the Hunters Point Shipyard artists in San Francisco, CA, upgraded in early 2017 from Squarespace 5 to 7.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.