TQDT Posted January 20 Share Posted January 20 Is it a common issue for a subscription to a website leading to a new blank website to be created instead with zero relation to the website I have designed? And how would I go about resolving this problem? Link to comment
Ziggy Posted January 20 Share Posted January 20 1 hour ago, TQDT said: Is it a common issue for a subscription to a website leading to a new blank website to be created instead with zero relation to the website I have designed? And how would I go about resolving this problem? This sounds very odd, and not expected! Have you reported this to Squarespace Support? Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com 🔌 Ghost Squarespace Plugins (Referral link)📈 SEO Space (Referral link)⬛ SquareWebsites Plugins (Referral link)☕ Did I help? Buy me a coffee? Link to comment
TQDT Posted January 20 Author Share Posted January 20 (edited) 7 minutes ago, Ziggy said: This sounds very odd, and not expected! Have you reported this to Squarespace Support? Yes they have been contacted, they said to cancel the subscription and redo it on a new site but no refund has been given following the cancellation despite being eligible for refund according to their policies. Edited January 20 by TQDT Link to comment
Ziggy Posted January 20 Share Posted January 20 59 minutes ago, TQDT said: no refund has been given following the cancellation despite being eligible for refund according to their policies. I've never had an issue, I would get onto live chat and request it. Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com 🔌 Ghost Squarespace Plugins (Referral link)📈 SEO Space (Referral link)⬛ SquareWebsites Plugins (Referral link)☕ Did I help? Buy me a coffee? Link to comment
TQDT Posted January 20 Author Share Posted January 20 3 minutes ago, Ziggy said: I've never had an issue, I would get onto live chat and request it. Okay thank you Link to comment
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