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Subscription on Website Problems

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1 hour ago, TQDT said:

Is it a common issue for a subscription to a website leading to a new blank website to be created instead with zero relation to the website I have designed? And how would I go about resolving this problem?

This sounds very odd, and not expected! Have you reported this to Squarespace Support?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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7 minutes ago, Ziggy said:

This sounds very odd, and not expected! Have you reported this to Squarespace Support?

Yes they have been contacted, they said to cancel the subscription and redo it on a new site but no refund has been given following the cancellation despite being eligible for refund according to their policies.

Edited by TQDT
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59 minutes ago, TQDT said:

no refund has been given following the cancellation despite being eligible for refund according to their policies.

I've never had an issue, I would get onto live chat and request it.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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