HeyMr Posted January 20, 2023 Share Posted January 20, 2023 I just renewed my website. The thumbnail shows the correct configuration and design but when I access the site to view or edit it, it's just a generic template. How do I get this restored or get my money back for the renewal if they have actually deleted the site? Link to comment
Ziggy Posted January 20, 2023 Share Posted January 20, 2023 You absolutely need to contact Squarespace Support about this. The forum is not set up to troubleshoot this. If this is an unrecoverable problem, then you should be able to get your money back, but again, the only people to talk to about getting this fixed/refunded, is Squarespace Support. https://support.squarespace.com/hc/en-us/requests/new#choose-topic sayreambrosio 1 Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com ☕ Did I help? Buy me a coffee? 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) Link to comment
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