Michelle33 Posted January 19 Share Posted January 19 (edited) I just started a blog today and people are trying to comment on it. People who are using their computers are able to comment and like without issue, but on a phone, the option to comment isn't there at all. When they try to "like" a comment, they get an error message (screenshot below). I watched the help videos and think I have all my settings correct (screenshot of those attached as well). Any ideas? Edited January 19 by Michelle33 paul2009 1 Link to comment
tuanphan Posted January 25 Share Posted January 25 Hi, With this error, you try contacting Squarespace Customer Care. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
derricksrandomviews Posted February 3 Share Posted February 3 (edited) From the blog help guide: One visitor "like" per post A visitor can like each blog post only once. We limit visitor likes per blog post in three ways: When a visitor likes a post, the action is stored in their browser's local storage. We log the visitor's IP address to prevent multiple likes from the same visitor. If a visitor is logged into your site, they can't like the post again from any browser or IP while logged in. This could be part of the issue, that crumb message is a bit annoying. And I find that it really is not right. I have liked a blog post more than once, but can't like comments at all. I tried toggling the feature off, but the like heart still stays up. Sure looks like a bug is causing this. Edited February 3 by derricksrandomviews Michelle33 1 Link to comment
paul2009 Posted February 3 Share Posted February 3 (edited) On 1/19/2023 at 8:15 PM, Michelle33 said: I just started a blog today and people are trying to comment on it. People who are using their computers are able to comment and like without issue, but on a phone, the option to comment isn't there at all. When they try to "like" a comment, they get an error message [Failed to Like Comment] Unfortunately, the "Failed to Like Comment/invalid session crumb" error is a known issue. Squarespace engineers have been aware of this bug since May 2022 (8 months) but they haven't prioritised a fix yet. To escalate this issue, please contact Squarespace Customer Care using a support ticket. Did this help? Please give feedback by clicking an icon below ⬇️ Edited February 3 by paul2009 sayreambrosio and Michelle33 2 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
derricksrandomviews Posted February 3 Share Posted February 3 It appears to be a 7.0 issue. Simple blog post liking is not in 7.1 and comments simple liking in 7.1 appears to work, at least on my 7.1 sandbox site. Link to comment
paul2009 Posted February 3 Share Posted February 3 (edited) 4 minutes ago, derricksrandomviews said: It appears to be a 7.0 issue. Sadly, it's an issue on 7.1 sites too 🙃 Edited February 3 by paul2009 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
derricksrandomviews Posted February 3 Share Posted February 3 Best to disable comments simple likes at this point, removes the heart icon. paul2009 1 Link to comment
Michelle33 Posted February 3 Author Share Posted February 3 When I contacted Squarespace customer service about this last week, the solution they suggested is to "Allow Anonymous Comments," which seems to take care of the issue of logging the IP address that Derrick mentioned above. But, Paul is right on in that this bug is a known issue per Squarespace. It seems like it should be a priority... I know I am not alone in that most of my internet browsing is via mobile? At this point, the only way to allow mobile browser "likes" and commenting is to allow anonymous comments. Thank you to everyone who responded! Link to comment
derricksrandomviews Posted February 3 Share Posted February 3 The post likes witll work, but the comment likes may quit, it seems to be some kind of cookie issue. Link to comment
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