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How do I transfer domain from my old squarespace site to my new squarespace site if my old squarespace site is corrupted?

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Hello! I need help regarding transferring domain from old website to a new website. I tried to unlink the domain to the old website but it won't open since there is a bug to the old website. I keep on searching ways but it won't appear knowing that the old website is already corrupted.
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On 1/12/2023 at 9:20 PM, Glaizza said:

there is a bug to the old website. I keep on searching ways but it won't appear knowing that the old website is already corrupted.

Forum users are unable to assist with technical issues. If the old site is not working as expected, please contact Squarespace Customer Care directly. If they provide you with a solution or workaround, please post it here for the benefit of other users. 

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
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