Adaptive Posted April 16, 2021 Share Posted April 16, 2021 (edited) Site URL: https://elephant-quillfish-ct6l.squarespace.com Password: Pineapple Hey folks I have added a background video to this site https://elephant-quillfish-ct6l.squarespace.com and reduced it to fit on mobile a little better. The problem I have is that it isn't playing on mobile and just shows the fall back image? Any ideas? Edited April 16, 2021 by Adaptive Link to comment
Adaptive Posted April 16, 2021 Author Share Posted April 16, 2021 Actually after another search I have found that it might be down to connection speed and isn't always going to show on mobile. Is there another way? Link to comment
paul2009 Posted April 16, 2021 Share Posted April 16, 2021 Video banners don’t always display on mobile devices and it can sometimes feel like hit and miss because there are so many (constantly evolving!) factors that affect whether the video will play. Some are OS based and others are browser based, including connection speed, battery level and video embed attributes. If the fallback image loads in place of the video, it's probably one of these factors. However, if neither the image or the video loads, you may want to reach out to Squarespace Customer Care to help you troubleshoot. Adaptive 1 Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Buy me a coffee Link to comment
michael3 Posted May 21, 2021 Share Posted May 21, 2021 @paul2009 I'm having the same issue of banner video not playing on mobile (This site PW: letmein). My client pointed out this site's banner video does play on mobile. Granted, this is a WP site but it makes me wonder why does this work on WP and not SS? Maybe there's some other way to get the appearance of a background video on mobile with SS... perhaps a .gif (as backup image) to give the appearance of a video? Any thoughts? Thanks. Link to comment
michael3 Posted May 21, 2021 Share Posted May 21, 2021 @paul2009Update... I converted the video to a .gif and loaded it as the back up image... seems to be working well. Link to comment
kirillillenkov Posted January 9 Share Posted January 9 Hi. I’m struggling with a problem, all was great before but recently started to be a real problem. Background videos do not play on 50% mobile devices while on other 50% they do work great. Either autoplay do not work or it’s just black screen, with the same browser. Is there a turnaround? Website example: https://www.piconstruction.ca Password: 123 Thanks, K Link to comment
tuanphan Posted January 13 Share Posted January 13 You can consider adding a fallback image, if video doesn't play, it will show an image instead Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
kirillillenkov Posted January 22 Share Posted January 22 On 1/13/2023 at 2:08 PM, tuanphan said: You can consider adding a fallback image, if video doesn't play, it will show an image instead Thanks, is there a reason why videos play on some devices and on some don't? Link to comment
paul2009 Posted January 22 Share Posted January 22 48 minutes ago, kirillillenkov said: is there a reason why videos play on some devices and on some don't? It is impossible to pinpoint the cause without extensive testing on different devices however I can tell you that Squarespace background videos can play on mobile devices. Background video playback can be affected by the phone's settings and status, including phone accessibility settings if power save mode is enabled if the battery is low if the cellular signal is low Did this help? Please give feedback by clicking an icon below ⬇️ kirillillenkov 1 Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Buy me a coffee Link to comment
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