woodsysa Posted January 6, 2023 Share Posted January 6, 2023 I set up an annual plan for a client with Email Campaigns, but as I'm moving away from Squarespace he just wants this cancelled, but I was wondering is it not possible for him to get a pro rata refund? He paid a whole year end of October? Why won't Squarespace refund pro rata? Now I'm going to have to fork this out on my own. Anyone know different? I'm a Circle member. Link to comment
paul2009 Posted January 6, 2023 Share Posted January 6, 2023 1 hour ago, ShirleyWoods said: I set up an annual plan for a client with Email Campaigns, but I was wondering is it not possible for him to get a pro rata refund? He paid a whole year end of October? Why won't Squarespace refund pro rata? Unfortunately, all Email Campaigns subscriptions are non-refundable, regardless of plan level, billing cycle or Circle member status. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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