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Refund on Email Campaigns Annual Plan?

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I set up an annual plan for a client with Email Campaigns, but as I'm moving away from Squarespace he just wants this cancelled, but I was wondering is it not possible for him to get a pro rata refund?  He paid a whole year end of October?  Why won't Squarespace refund pro rata?  Now I'm going to have to fork this out on my own. Anyone know different? I'm a Circle member.

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1 hour ago, ShirleyWoods said:

I set up an annual plan for a client with Email Campaigns, but I was wondering is it not possible for him to get a pro rata refund?  He paid a whole year end of October?  Why won't Squarespace refund pro rata?

Unfortunately, all Email Campaigns subscriptions are non-refundable, regardless of plan level, billing cycle or Circle member status.

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
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