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Acuity Software - The On-Line Gift Certificates are not redeeming at paid value. How can I get help?

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I need to contact a rep with Acuity but can't find a venue to speak with anyone.  People have purchased on-line gift certificates through acuity booking system, but when they want to redeem it the value is different.  Eg they paid $150, but can only redeem for $100.   
How can i get help? I can't find a phone number nor email.  And the drop box options don't apply.  
I'm so frustrated as are my clients.  

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6 hours ago, ireneb said:

I need to contact a rep with Acuity

Please contact Squarespace Customer Care directly using this link. 

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