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Help appreciated! Website Coming Up As Not Secure (SSL)

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Hello! I would so very much appreciate any insights on why my website is coming up as Not secure. I made sure there are no mixed links (there are no HTTP links, only https) and I have tried to research on how to fix it but I'm not getting much insight. My website is: acomealchemy.com -- I would appreciate any help!!

This is what im seeing below:

CERTIFICATE STATUS
SSL certificates aren't currently available for the domains below. If it's been longer than 72 hours, there could be an issue with these domains. Learn how to fix it.
  • acomealchemy.com (Primary)
  • www.acomealchemy.com
 
SSL Certificate Status
Unavailable
 
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17 minutes ago, acomealchemy said:

Hello! I would so very much appreciate any insights on why my website is coming up as Not secure. I made sure there are no mixed links (there are no HTTP links, only https) and I have tried to research on how to fix it but I'm not getting much insight. My website is: acomealchemy.com -- I would appreciate any help!!

This is what im seeing below:

CERTIFICATE STATUS
SSL certificates aren't currently available for the domains below. If it's been longer than 72 hours, there could be an issue with these domains. Learn how to fix it.
  • acomealchemy.com (Primary)
  • www.acomealchemy.com
 
SSL Certificate Status
Unavailable
 

It may just be the messaging hasn't dropped off yet. I just checked both urls and they both came up with an active SSL and padlock for me.

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Yes. The domains are working and have SSL on them.

Have you reloaded the page? Quit the browser and relaunched?

If you are still seeing an issue, give it a bit more time, check back and if it still hasn't resolved, contact SS customer support.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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  • 1 month later...

Hi creedon, I have the same problem, it's well over 72 hours, and I can't see any way to contact SS support, it's just an endless loop back to the help center, that seems to give no way to actually talk to someone - or even email them.

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  • Solution
11 hours ago, LAH said:

I have the same problem, it's well over 72 hours, and I can't see any way to contact SS support

You can contact Squarespace Customer Care by using this link. Answer the questions about your request and then scroll down to the bottom of the page where you should find these two links:

image.thumb.png.5e1eba9ffc24ec65c72ada2e6e9849db.png

The forum community cannot resolve technical issues but, if you'd like us to take a look, please provide us with a link to the website.

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About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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