acomealchemy Posted December 29, 2022 Share Posted December 29, 2022 Hello! I would so very much appreciate any insights on why my website is coming up as Not secure. I made sure there are no mixed links (there are no HTTP links, only https) and I have tried to research on how to fix it but I'm not getting much insight. My website is: acomealchemy.com -- I would appreciate any help!! This is what im seeing below: CERTIFICATE STATUS SSL certificates aren't currently available for the domains below. If it's been longer than 72 hours, there could be an issue with these domains. Learn how to fix it. acomealchemy.com (Primary) www.acomealchemy.com SSL Certificate Status Unavailable Link to comment
sayreambrosio Posted December 29, 2022 Share Posted December 29, 2022 17 minutes ago, acomealchemy said: Hello! I would so very much appreciate any insights on why my website is coming up as Not secure. I made sure there are no mixed links (there are no HTTP links, only https) and I have tried to research on how to fix it but I'm not getting much insight. My website is: acomealchemy.com -- I would appreciate any help!! This is what im seeing below: CERTIFICATE STATUS SSL certificates aren't currently available for the domains below. If it's been longer than 72 hours, there could be an issue with these domains. Learn how to fix it. acomealchemy.com (Primary) www.acomealchemy.com SSL Certificate Status Unavailable It may just be the messaging hasn't dropped off yet. I just checked both urls and they both came up with an active SSL and padlock for me. creedon 1 Sayre (I'm supposed to be writing probably, but here I am 🤣) Link to comment
creedon Posted December 30, 2022 Share Posted December 30, 2022 Yes. The domains are working and have SSL on them. Have you reloaded the page? Quit the browser and relaunched? If you are still seeing an issue, give it a bit more time, check back and if it still hasn't resolved, contact SS customer support. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
LAH Posted February 19 Share Posted February 19 Hi creedon, I have the same problem, it's well over 72 hours, and I can't see any way to contact SS support, it's just an endless loop back to the help center, that seems to give no way to actually talk to someone - or even email them. Link to comment
paul2009 Posted February 20 Share Posted February 20 11 hours ago, LAH said: I have the same problem, it's well over 72 hours, and I can't see any way to contact SS support You can contact Squarespace Customer Care by using this link. Answer the questions about your request and then scroll down to the bottom of the page where you should find these two links: The forum community cannot resolve technical issues but, if you'd like us to take a look, please provide us with a link to the website. Did this help? Please give feedback by clicking an icon below ⬇️ About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
LAH Posted February 21 Share Posted February 21 This worked paul2009, thank you! Lisa Link to comment
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