RosaJB Posted December 27, 2022 Share Posted December 27, 2022 This is my first time setting up a store using 7.1, and there are some clear differences from 7.0. My major issue right now is dealing with a product that weighs only 5 oz. for one piece, but the product dimensions/weight start at 1 pound. These items (drawer handles) are commonly purchased in multiples. So you can see the problem... if one is purchased, it charges it as 1 lb. ... if 2 are purchased, it will charge it as 2 lbs when in reality is is only 10 oz. Clearly this becomes problematic if 20 items are purchased! I already chatted with support and they said that listing items under 1 pound is not currently available. This seems like a massive oversight to me! I'm sure I can't be the only one with this problem! So my question is, how do I work around this issue?? Link to comment
AdinaNyree Posted December 12, 2023 Share Posted December 12, 2023 I came here hoping there was a work around, because I am having the same issue. It makes it impossible to use the advanced shipping feature when it thinks everything weighs a 1lb. Link to comment
paul2009 Posted December 13, 2023 Share Posted December 13, 2023 (edited) On 12/27/2022 at 3:29 PM, RosaJB said: My major issue right now is dealing with a product that weighs only 5 oz. for one piece, but the product dimensions/weight start at 1 pound. 12 hours ago, AdinaNyree said: It makes it impossible to use the advanced shipping feature when it thinks everything weighs a 1lb. @AdinaNyree The weight range begins at 0.01 pounds or kilograms, rounded to the nearest hundredth. Did this help? Please give feedback by clicking an icon below ⬇️ Edited December 13, 2023 by paul2009 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Erryl Posted April 7 Share Posted April 7 That would be great if it worked, but I can't get a decimal point in so it doesn't work for me Link to comment
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