Jump to content

User of member areas complaining of having to constantly log in again

Recommended Posts

A user who has signed up for Member Areas tells me that they cannot see the content of any of the pages, and they are continually challenged to log in again. Anyone have this experience? I don't entirely understand what they're seeing, but apparently, having accounts has made the site unusable for them.

Link to comment

Two things are coming to mind immediately. The user may have blocked cookies for your site or they are using a Private browsing window which forgets the login after they close the window.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.