6kitt Posted December 20, 2022 Share Posted December 20, 2022 Hi. I am looking to transfer over to Squarespace for our business. The concern I am having is around the email accounts we have over at Wix, which are managed by Google. I cannot afford to lose these - we have 10-11 email accounts that I need to keep. We have thousands of emails that I cannot lose. We are a legitimate sized company and I cannot lose this data. Does anyone know if this can be done and how we go about it? Regards, Guy Link to comment
paul2009 Posted December 20, 2022 Share Posted December 20, 2022 1 hour ago, 6kitt said: I am looking to transfer over to Squarespace. The concern I am having is around the email accounts we have over at Wix, which are managed by Google. I cannot afford to lose these - we have 10-11 email accounts that I need to keep. If you are using Google Workspace purchased through Wix, you can contact Wix and ask for the billing to be switched over to Google. They usually advise you to cancel your mailbox subscriptions with Wix and then follow up with support so they can transfer over the account to Google. You can then manage the Google Workspace subscription directly with Google. Did this help? Please give feedback by clicking an icon below ⬇️ About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
6kitt Posted December 20, 2022 Author Share Posted December 20, 2022 29 minutes ago, paul2009 said: If you are using Google Workspace purchased through Wix, you can contact Wix and ask for the billing to be switched over to Google. They usually advise you to cancel your mailbox subscriptions with Wix and then follow up with support so they can transfer over the account to Google. You can then manage the Google Workspace subscription directly with Google. Did this help? Please give feedback by clicking an icon below ⬇️ Many thanks Paul, I am going to look at this once I have finalised the site design. Link to comment
6kitt Posted January 23 Author Share Posted January 23 On 12/20/2022 at 11:55 AM, paul2009 said: If you are using Google Workspace purchased through Wix, you can contact Wix and ask for the billing to be switched over to Google. They usually advise you to cancel your mailbox subscriptions with Wix and then follow up with support so they can transfer over the account to Google. You can then manage the Google Workspace subscription directly with Google. Did this help? Please give feedback by clicking an icon below ⬇️ Hi Paul I am looking at doing this now however my concern is losing all of our email data? Regards, Guy Link to comment
paul2009 Posted January 23 Share Posted January 23 9 minutes ago, 6kitt said: I am looking at doing this now however my concern is losing all of our email data? Moving from a Wix-managed Google Workspace subscription to a Google managed subscription isn't really something that I can help you with on a Squarespace forum, but I can understand your concerns. If you aren't sure how to do this, I recommend contacting Google Workspace support or hiring a professional to help you. Did this help? Please give feedback by clicking an icon below ⬇️ About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
6kitt Posted January 23 Author Share Posted January 23 1 hour ago, paul2009 said: Moving from a Wix-managed Google Workspace subscription to a Google managed subscription isn't really something that I can help you with on a Squarespace forum, but I can understand your concerns. If you aren't sure how to do this, I recommend contacting Google Workspace support or hiring a professional to help you. Did this help? Please give feedback by clicking an icon below ⬇️ They say that the data is stored for 180 days. This is all a little concerning - Google Workspace Support refers me back to Wix, and Wix is an automated chat function. I've already paid for my Squarespace package but this is definitely a concern, I have 7-8 active emails and tonnes of data on them. Link to comment
sayreambrosio Posted January 23 Share Posted January 23 22 minutes ago, 6kitt said: They say that the data is stored for 180 days. This is all a little concerning - Google Workspace Support refers me back to Wix, and Wix is an automated chat function. I've already paid for my Squarespace package but this is definitely a concern, I have 7-8 active emails and tonnes of data on them. I have been on Wix, but haven't had their email service but if it's similar to other reseller agreements, you should be okay. I know that in the past when I have moved from Squarespace hosted to Google hosted it was a matter of cancelling and then setting up billing with Google directly. I didn't lose anything in the process and there were no interruptions. HOWEVER, that is just my experience in general. Wix does offer a call back. When you are in your help chat in your dashboard type in CALL BACK until you get a popup that asks what you need to chat about and then pick Mailboxes and follow the prompts. You should be able to either request a callback or schedule a callback. They are understaffed and if the call center doesn't have people in your language available the request callback feature won't appear. If that happens just try again later and it should pop up. Data is retained on Google Workspace servers for 180 days according to Google's policy. You would need to set up billing directly with Google or another retailer before that 180 days expired. 6kitt and paul2009 2 Designer that loves working with the 'misfits' & International Multi-Genre Author Design Website: fifthestatedesigns.studio Author Website Sayre's Custom Code Collection Link to comment
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