Jump to content

New SquareSpace template with Domain transfer does not work

Recommended Posts

Hello,

I spoke with two support representative and they both said I would be able to transfer a domain from one old SquareSpace site to the new SquareSpace site after we created a new account. I can't and super frustrated how much time and how much time we have spent dealing with this issue.

We typically do not recommend SquareSpace because of this.

Thanks,

Brad 

Link to comment
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

On 12/20/2022 at 12:16 AM, WMDAgency said:

I spoke with two support representative and they both said I would be able to transfer a domain from one old SquareSpace site to the new SquareSpace site. I can't

@WMDAgency @martinmlekicki You can transfer a domain from one Squarespace site to another. if you are having difficulties, please provide some more details:

What is the domain?

Who hosts the domain?

What steps have you followed?

What issues have you experienced?

What errors do you see?

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
On 12/19/2022 at 5:16 PM, WMDAgency said:

Hello,

I spoke with two support representative and they both said I would be able to transfer a domain from one old SquareSpace site to the new SquareSpace site after we created a new account. I can't and super frustrated how much time and how much time we have spent dealing with this issue.

We typically do not recommend SquareSpace because of this.

Thanks,

Brad 

Like @paul2009 said, you can move domains between sites on the same account but I don't believe you can move them between actual accounts in a straight forward way.

One thing you can try is to assign the domain to a site in the original account and then invite the new account to that site and transfer ownership. The domain should then be in the correct account.

Designer that loves working with the 'misfits'

&

International Multi-Genre Author

Design Website: fifthestatedesigns.studio

Author Website

Sayre's Custom Code Collection

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.