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Can't acces site ("Something went wrong" error)

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Hello, a while ago our website stopped working. We missed a payment, but since then there is no way of accessing our site. We wanted to move the domain to a new copy of our site, but we can't since there is no way to disconnect the domain from the expired site. Because it's impossible to get to the settings. It doesnt matter what you do, when you try to get to the old site you get this error. (see attached image)

We cant seem to find anything on the internet about this error. I hope someone could help us, we would like our site back up and running A.S.A.P.

image.png

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2 hours ago, Janosz said:

We wanted to move the domain to a new copy of our site, but we can't since there is no way to disconnect the domain from the expired site.

You should be able to reach all sites, including expired (but not deleted) sites from your Account Dashboard.

If you cannot reach it from the dashboard then you'll need to contact Squarespace Customer Care directly for assistance. This isn't something that forum users can help you with.

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Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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