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Discount amount off 'exceeds' price being paid - but in fact equals cart amount

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We have a store with digital and physical products. The digital albums are typically $15. We have a few customers we have given a $30 code to pick some digital products. Our customers have picked 2 digital and now on checkout they get an error message:

Discount Code cannot exceed the price being paid.

The price being paid is exactly equal to the discount code so this shouldn't be happening.

Already a tad annoyed we have no access to 'advanced discounts' with a site that pays for member areas, commerce and emails.

How can we help this customer get through checkout smoothly! this clunky ness is very annoying. 

kindly

Vibeke

sribble discount code exceed.png

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