msdema Posted December 16, 2022 Share Posted December 16, 2022 hello, i often have customers do multiple purchases at the same time (due to how fast things sell out, they sometimes prioritize one thing and then go back for another item). i usually will combine these orders and refund them the difference in shipping. so when i submit the partial refund, i’d like to be able to add a message in that notification email that gets sent to the customer. is there anywhere to do this? if not is there some sort of coding i can do? i hope that makes sense. thank you! Link to comment
Solution paul2009 Posted December 16, 2022 Solution Share Posted December 16, 2022 32 minutes ago, msdema said: when i submit the partial refund, i’d like to be able to add a message in that notification email that gets sent to the customer. is there anywhere to do this? No, it is not possible to do this. Code cannot change this. The only way to send a custom message is to send the customer a manually-generated email via your email service. Did this help? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
msdema Posted December 17, 2022 Author Share Posted December 17, 2022 ok thank you! always worth asking just in case i missed something. 🙂 appreciate the response. Link to comment
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