Jump to content

Customizing refund notification email

Go to solution Solved by paul2009,

Recommended Posts

hello, 

i often have customers do multiple purchases at the same time (due to how fast things sell out, they sometimes prioritize one thing and then go back for another item). i usually will combine these orders and refund them the difference in shipping.

 

so when i submit the partial refund, i’d like to be able to add a message in that notification email that gets sent to the customer. is there anywhere to do this? if not is there some sort of coding i can do?

 

i hope that makes sense. thank you!

Link to comment
  • Replies 2
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • Solution
32 minutes ago, msdema said:

when i submit the partial refund, i’d like to be able to add a message in that notification email that gets sent to the customer. is there anywhere to do this?

No, it is not possible to do this. Code cannot change this.

The only way to send a custom message is to send the customer a manually-generated email via your email service.

Did this help? Please give feedback by clicking an icon below  ⬇️

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.