60-day Transfer rule!

23 minutes ago, hesspatiopod said:

I purchased a domain with GoDaddy in November 2022. I didn't know the domain would not transfer since it was created in the last 60 days.

There are two ways to use a domain with Squarespace - you can transfer it or connect it. As you've recently purchased it, you don't need to transfer the domain. You can connect it instead! 🙂

Follow this guide to connect it.

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Thank you @paul2009! I'm afraid I already did transfer it, as it's no longer on my GoDaddy dashboard-- so there is nothing to go back and "connect" to. I get the sense the domain is in this 60-day holding period, and because of that, Squarespace is keeping their name in my URL?

The domain is also not in my Squarespace Domains dashboard, despite having a site and paying for a personal account. Good news, its still showing TAKEN on all hosts, so it's not like anyone swooped in and bought it. I paid for a year with GoDaddy, it should be safe. 

• Currently: hesspatiopodcast.squarespace.com
• But I purchased and want this: hesspatiopodcast.com

I paid for a personal account. Do I need a business account to have the URL I want?

Thank you!!

1 hour ago, hesspatiopod said:

I'm afraid I already did transfer it, as it's no longer on my GoDaddy dashboard-- so there is nothing to go back and "connect" to.

The records show that the domain is still hosted by GoDaddy. Your screenshot also suggests this. Clicking the "Connect Domain" button in that screenshot should allow you to connect the domain to the website.

You shouldn't need to go into your GoDaddy settings to make further changes - you'll just need to provide your GoDaddy credentials to allow Squarespace to make some changes for you. The guide that I linked in my previous post should guide you through this. If it isn't working as expected, you may want to provide us with a video or screenshots of where it is going wrong. That said, as we don't have admin access to your Sqsp or GoDaddy accounts, we may not be able to help further and it may be better for you reach out to their respective Customer Care teams for assistance.

Thank you @paul2009! I am on hold with their customer service now. I appreciate your verifying my GoDaddy listing still remains. Once I get some info from them, I will follow your instructions to connect (not transfer) the domain. 

The issue now is, ever since I published the SqSp site, my domain vanished from my GoDaddy dashboard, or any tabs related to DNS Management.  The other domain I own is on there, but this one is gone. Thanks again, I'll let them take it from here!