Jump to content

Connecting a 3rd party domain

Recommended Posts

I have connected domains before, but I usually just purchase domains directly in Squarespace and keep the hosting there. In my current situation, I have a client who purchased a premium domain that was for sale on Go-daddy. Because it was a rather expensive premium domain,  it took 11 days for the domain to appear in my Go-Daddy account. I finally had access so I went in and added the correct DNS settings to the domain in Go-Daddy to begin the connection. It said it can take up to 24 hours but that it's usually done within an hour or two.
It's now been over 24 hours and it still says "connection in progress". Has anyone else experienced this? Did I skip a step?

Link to comment
  • Replies 2
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hey Sven, as long as you've done all of the correct steps, the domain will connect. It can take longer than 24 hours - up to 72 - to connect so I wouldn't worry. I find that chasing the live chat team via both Squarespace and GoDaddy seems to expedite the process, so it may be worth trying that too whilst you wait.

Sam Crawford | by Crawford.
Multi-award-winning Squarespace expert
Sign up to the waitlist for my course 👇
Did my comment help? To help others benefit, leave a like and mark my answer as 'best'. This lets users scroll straight to the solution they need.
Link to comment
On 12/13/2022 at 4:39 PM, SvenJamsa said:

I went in and added the correct DNS settings to the domain in GoDaddy. It's now been over 24 hours and it still says "connection in progress". Did I skip a step?

If you'd like us to check, please tell us the domain name 🙂

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.