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Connecting a 3rd party domain

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I have connected domains before, but I usually just purchase domains directly in Squarespace and keep the hosting there. In my current situation, I have a client who purchased a premium domain that was for sale on Go-daddy. Because it was a rather expensive premium domain,  it took 11 days for the domain to appear in my Go-Daddy account. I finally had access so I went in and added the correct DNS settings to the domain in Go-Daddy to begin the connection. It said it can take up to 24 hours but that it's usually done within an hour or two.
It's now been over 24 hours and it still says "connection in progress". Has anyone else experienced this? Did I skip a step?

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Hey Sven, as long as you've done all of the correct steps, the domain will connect. It can take longer than 24 hours - up to 72 - to connect so I wouldn't worry. I find that chasing the live chat team via both Squarespace and GoDaddy seems to expedite the process, so it may be worth trying that too whilst you wait.

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On 12/13/2022 at 4:39 PM, SvenJamsa said:

I went in and added the correct DNS settings to the domain in GoDaddy. It's now been over 24 hours and it still says "connection in progress". Did I skip a step?

If you'd like us to check, please tell us the domain name 🙂

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