9Line Posted December 13, 2022 Share Posted December 13, 2022 We have an employee portal that is accessible via password. We have not changed the format but just noticed the link to the portal just directs us back to the homepage. The URL Slug is correct so we cannot figure out why the portal no longer works. Any ideas? Thank you. Link to comment
paul2009 Posted December 13, 2022 Share Posted December 13, 2022 2 hours ago, 9Line said: We have...just noticed the link to the portal just directs us back to the homepage. The URL Slug is correct so we cannot figure out why the portal no longer works. It's difficult to answer your question without more information. Please see How to Post a Forum Question. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
9Line Posted December 13, 2022 Author Share Posted December 13, 2022 27 minutes ago, paul2009 said: It's difficult to answer your question without more information. Please see How to Post a Forum Question. Thanks for the feedback, Paul. Here is the link to the site: 9Line (9linellc.com) Before, when I clicked on EMPLOYEE PORTAL it would take me to the Sentry login screen. Now, it just directs back to the homepage. In Squarespace, the portal is in Secondary Navigation and the link works there. In General Page Settings, nothing was edited and it all looks correct. I'm not sure why the portal link stopped working. Any ideas? Thanks. Link to comment
Solution paul2009 Posted December 13, 2022 Solution Share Posted December 13, 2022 (edited) Thus is an issue with Sentry Login, so I suggest you follow-up with them directly. When I checked, the portal page loaded fine but then Sentry Login redirected the site back to the homepage. Note that a Squarespace page password would provide far more protection for this portal page than that provided by the Sentry Login product. The third party product only hides the visible content but it is still there on the page - it doesn't password-protect it. Edited January 6, 2023 by paul2009 9Line 1 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
9Line Posted December 14, 2022 Author Share Posted December 14, 2022 I found the solution. It was an issue with Sentry Login, not Squarespace. Thank you for the advice, @paul2009! paul2009 and Nikolaj 1 1 Link to comment
Nikolaj Posted January 9, 2023 Share Posted January 9, 2023 On 12/14/2022 at 5:26 PM, 9Line said: I found the solution. It was an issue with Sentry Login, not Squarespace. Thank you for the advice, @paul2009! I having the same issues. Could you please share your solution? Link to comment
paul2009 Posted January 9, 2023 Share Posted January 9, 2023 3 hours ago, Nikolaj said: I having the same issues [with Sentry]. Please follow up directly with Sentry. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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