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Sentry portal no longer working on page

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We have an employee portal that is accessible via password. We have not changed the format but just noticed the link to the portal just directs us back to the homepage. The URL Slug is correct so we cannot figure out why the portal no longer works. Any ideas? Thank you.

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2 hours ago, 9Line said:

We have...just noticed the link to the portal just directs us back to the homepage. The URL Slug is correct so we cannot figure out why the portal no longer works.

It's difficult to answer your question without more information. Please see How to Post a Forum Question.

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27 minutes ago, paul2009 said:

It's difficult to answer your question without more information. Please see How to Post a Forum Question.

 

Thanks for the feedback, Paul.

Here is the link to the site: 9Line (9linellc.com)

Before, when I clicked on EMPLOYEE PORTAL it would take me to the Sentry login screen. Now, it just directs back to the homepage.

In Squarespace, the portal is in Secondary Navigation and the link works there. In General Page Settings, nothing was edited and it all looks correct.

I'm not sure why the portal link stopped working. Any ideas? Thanks.

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  • Solution

Thus is an issue with Sentry Login, so I suggest you follow-up with them directly. When I checked, the portal page loaded fine but then Sentry Login redirected the site back to the homepage.

Note that a Squarespace page password would provide far more protection for this portal page than that  provided by the Sentry Login product. The third party product only hides the visible content but it is still there on the page - it doesn't password-protect it.

Edited by paul2009

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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  • 4 weeks later...
3 hours ago, Nikolaj said:

I having the same issues [with Sentry].

Please follow up directly with Sentry.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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