fun_with_tools Posted December 12, 2022 Share Posted December 12, 2022 Hi, I sell a physical product, and need to keep track inventory so we don't sell something that doesn't exist. I would like to give my customers the option to buy some add-ons, like an extended warranty. We have done that by creating a product variant with the extended warranty, but then the inventory count gets messed up. Purchasing with or without the extended warranty should both pull from the same physical stash of machines. Is there a workaround to do this? I have some ideas using webhooks and automations, but am hoping for something simpler that doesn't require hiring a developer and using the commerce advanced plan. Thanks! Link to comment
Solution paul2009 Posted December 12, 2022 Solution Share Posted December 12, 2022 4 hours ago, fun_with_tools said: Purchasing with or without the extended warranty should both pull from the same physical stash of machines. Is there a workaround to do this? There are two ways to solve this: 1. Offer the extended warranty as a separate product so that variants are not necessary (recommended). 2. Use third party code to synchronise the stock levels via the Inventory API. A developer could write a solution but the cheaper option (from US$35 per month) is to subscribe to the Squarespace Extension called Trunk Inventory which does this for you. Did this help? Please give feedback by clicking an icon below ⬇️ Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Catch up on all the release notes and announcements 2023 [for Circle members only] (there's a public version here)Buy me a coffee Link to comment
fun_with_tools Posted December 13, 2022 Author Share Posted December 13, 2022 Thanks, Paul. We are currently doing the "separate product" option, but it requires users to scroll down past the "order" button, and I think a lot of people don't make it that far. Trunk inventory looks like it would work, although $35 only buys 100 transactions, and it pains me when an extension like that costs multiples more than we pay for the Squarespace site itself. 🙂 Link to comment
paul2009 Posted December 13, 2022 Share Posted December 13, 2022 50 minutes ago, fun_with_tools said: We are currently doing the "separate product" option, but it requires users to scroll down past the "order" button, and I think a lot of people don't make it that far. If you would like to explore ways to improve the experience for customers, and potentially increase take up of your warranty, please provide us with a link to the page on the site so we can take a look. It is difficult to suggest detailed options if we cannot see the issue 🙂. Regarding the cost of Trunk, I agree entirely and wish there was an integrated option. Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Catch up on all the release notes and announcements 2023 [for Circle members only] (there's a public version here)Buy me a coffee Link to comment
fun_with_tools Posted December 22, 2022 Author Share Posted December 22, 2022 Hi Paul, here is the link I am trying to improve: https://www.hydrogensports.com/products/proton-high-performance-ball-machine (sorry I didn't notice your reply earlier). Thanks for your help! Link to comment
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