plasticbandit Posted December 5, 2022 Share Posted December 5, 2022 I'm using a contact form block and want to receive notification emails to info@mydomain.ca. For some reason, I can get notifications to other emails but not this one! I've tried setting up notifications through Google Sheets as well but that doesn't seem to work at all (from what I can tell, this is because the sheet is being populated in a way that Google misses new data and therefore does not know to send a notification). I've tried going into settings to turn on notifications, I've deleted and reinstalled the block; nothing works. Please let me know if you've had the same issue or can offer advice. Thanks! For the record, I've tried emails with @mydomain.ca, @gmail.ca, and other custom domains and they all work. Link to comment
Solution paul2009 Posted December 7, 2022 Solution Share Posted December 7, 2022 On 12/5/2022 at 3:16 PM, plasticbandit said: I'm using a contact form block and want to receive notification emails to info@mydomain.ca. For some reason, I can get notifications to other emails but not this one! This usually happens when Squarespace have attempted to send a form submission to the email address in the past. You will need to contact Squarespace Customer Care to have the email address removed from their 'bounce list'. Did this help? Please give feedback by clicking an icon below ⬇️ About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
debring Posted January 26 Share Posted January 26 A few months ago I changed my email address from a hotmail account to a gmail account. I do not get any of the submitted forms to my gmail account. They had continued to be sent to my hotmail account, now I am getting nothing. I have sent several test messages without getting them. Can someone please help, this is the only way i have that people contact me Link to comment
stitchkitchen Posted March 11 Share Posted March 11 Hi, did you get a solution to this? I have found I'm not getting contact form messages to my gmail account either. Link to comment
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