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Not receiving notification emails with my main website email

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I'm using a contact form block and want to receive notification emails to info@mydomain.ca. For some reason, I can get notifications to other emails but not this one! I've tried setting up notifications through Google Sheets as well but that doesn't seem to work at all (from what I can tell, this is because the sheet is being populated in a way that Google misses new data and therefore does not know to send a notification). I've tried going into settings to turn on notifications, I've deleted and reinstalled the block; nothing works. Please let me know if you've had the same issue or can offer advice. Thanks!

For the record, I've tried emails with @mydomain.ca, @gmail.ca, and other custom domains and they all work.

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On 12/5/2022 at 3:16 PM, plasticbandit said:

I'm using a contact form block and want to receive notification emails to info@mydomain.ca. For some reason, I can get notifications to other emails but not this one!

This usually happens when Squarespace have attempted to send a form submission to the email address in the past. You will need to contact Squarespace Customer Care to have the email address removed from their 'bounce list'. 

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