insid1 Posted December 5, 2022 Share Posted December 5, 2022 Hi there I have accidentally deleted our subscription product thinking this was only to delete from one of the categories, it seems to have disappeared completely, how can we restore this and ensure we haven't lost all subscribers? It's not clear how to only remove a product from a category if anyone has had the same issue? Link to comment
Solution paul2009 Posted December 5, 2022 Solution Share Posted December 5, 2022 2 hours ago, insid1 said: I have accidentally deleted our subscription product thinking this was only to delete from one of the categories, it seems to have disappeared completely, how can we restore this and ensure we haven't lost all subscribers? The bad news is that deleted products can’t be restored, so you'll need to recreate the product manually. However, the really good news is that existing subscriptions remain active when you delete a subscription product! Did this help? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
SafeMate Posted October 3, 2023 Share Posted October 3, 2023 On 12/6/2022 at 2:28 AM, paul2009 said: The bad news is that deleted products can’t be restored, so you'll need to recreate the product manually. However, the really good news is that existing subscriptions remain active when you delete a subscription product! Did this help? Please give feedback by clicking an icon below ⬇️ This absolutely sucks. It's far too easy to delete a product and then you also lose the reviews. I have now generated a new product page but have to say I'm really disappointed. Link to comment
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