Jump to content

Restoring deleted subscription product

Go to solution Solved by paul2009,

Recommended Posts

Hi there 

I have accidentally deleted our subscription product thinking this was only to delete from one of the categories, it seems to have disappeared completely, how can we restore this and ensure we haven't lost all subscribers? It's not clear how to only remove a product from a category if anyone has had the same issue?

 

Link to comment
  • Replies 2
  • Views 1.5k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

  • Solution
2 hours ago, insid1 said:

I have accidentally deleted our subscription product thinking this was only to delete from one of the categories, it seems to have disappeared completely, how can we restore this and ensure we haven't lost all subscribers?

The bad news is that deleted products can’t be restored, so you'll need to recreate the product manually.

However, the really good news is that existing subscriptions remain active when you delete a subscription product!

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

Link to comment
  • 9 months later...
On 12/6/2022 at 2:28 AM, paul2009 said:

The bad news is that deleted products can’t be restored, so you'll need to recreate the product manually.

However, the really good news is that existing subscriptions remain active when you delete a subscription product!

Did this help? Please give feedback by clicking an icon below  ⬇️

This absolutely sucks. It's far too easy to delete a product and then you also lose the reviews. I have now generated a new product page but have to say I'm really disappointed. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.