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Automatic Video sometimes doesn't play through

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I have an animation playing on my landing page that sometimes doesn't play all the way through. It seems to get stuck 90% through and just restart. 

I created a blank section with the video as the background.

Bonus: Does anyone know if there is a way to get the scrolling to momentarily lock onto the section so then the video is centered for the user?

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  • 7 months later...
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Hi Conrad,

Just writing to say that I have the same issue. I have a 14 second video on my landing page and even though initially, after adding the block and choosing the video from my library, it appears to play correctly, if I return to the page later it cuts off at 7 seconds and restarts. 

I googled to see if there was a solution and your post came up.  Did you ever overcome this problem? 

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Hi Adam,

I had this issue once when I used a video as the background of the section. It would sometimes cut off before playing all the way through.

I don't remember what I did, but it seemed to have resolved itself after a while. Maybe just need to wait a little or delete/upload it again until it plays through. Sorry don't have a technical answer.

Edited by ConradZ
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Hi Conrad, 

Thanks for replying.  I chatted to a one of the Squarespace support staff, who recommended viewing the page in incognito mode. I found that it played correctly if I did this, leading me to suspect that it was to do with my browser cache. 

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