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How to know what a customer purchased when they order something

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Hello,

I'm currently organizing my products and have 4 different courses I sell on my website. When a customer purchases a course from me, how do I know on my end which course they purchased? Do I have access to this kind of data?

Right now all I see is their order number, and how much they paid. It would be really helpful to know who buys what. Thanks!

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If you are using Squarespace Commerce to sell products or services you'll be able to view details in the Orders panel. This video explains further. 

Edited by paul2009

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It's difficult to provide more information until we know more about what you are selling and how you are selling it. For example, are you using Squarespace Commerce to sell memberships or services, or are you using Squarespace Scheduling?

A link to your site will also help forum users to help you. Please see How to Post a Forum Question for guidance on how to get the best from the forum.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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We are selling photography courses on our webiste, and we are using Squarespace Commerce to sell our courses. What we want to be able to do is know what specific course a customer bought on our end of things. Is there a way for us to see this information in the commerce section? For instance, in the "orders" section of commerce? I'll attach a screenshot here of what it looks like now.

The site isn't public yet. Here is the site-wide password:

Charlotte0908

Our webiste is called "Photofusion".

Screen Shot 2022-12-01 at 11.37.13 AM.png

Edited by oliviatindall
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  • Solution
11 minutes ago, oliviatindall said:

We are selling photography courses on our website, and we are using Squarespace Commerce to sell our courses. What we want to be able to do is know what specific course a customer bought on our end of things.

In the Orders Panel (shown in your screenshot) you can click on an order within the list to show the details for that order. The details should show the course names you assigned to the 'products' that were purchased on that order.

Also, if you assign images to each course, you'll see a thumbnail of this in the column to the right of the order number, making it easy to see who ordered which course by glancing at the list. 

You can also track purchases in the Analytics Panel but Squarespace does not provide a way to select a product/course and list the relevant orders to know who purchased it.  

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Edited by paul2009

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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