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My SSL is active on my website but I am now getting this error, along with all the visitors to my site as I'm dropping new products today (great timing...). What's the deal? Checked squarespace status and doesn't seem to be anything going on there. Why would this happen if my SSL is active? TIA for your help.

Matt

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On 11/25/2022 at 4:45 PM, mattgreig80 said:

My SSL is active on my website but I am now getting this error, along with all the visitors to my site as I'm dropping new products today (great timing...). What's the deal? 

Your Squarespace site is functioning at matt-greig-antiques.squarespace.com using the built-in Squarespace Domain but the important one - the Primary Domain is not yet connected to mattgreigantiques.com because there are no Squarespace-specific DNS records. Instead, the DNS records are sending users to a different host, and this is why they are seeing the warning.

If mattgreigantiques.com is the correct domain name, you'll want to check/configure the DNS entries at DreamHost where the domain name appears to be hosted. This Squarespace guide explains the required settings: Connecting a DreamHost domain to your Squarespace site.

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Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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1 hour ago, mattgreig80 said:

It's not a new domain...everything is still active/connected via DreamHost.

The domain mattgreigantiques.com should have four A records that point to Squarespace but it has just one A record that points to DreamHost. 

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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